Arris TM3402 DOCSIS 3.1 Telephony Cable Modem User Manual

1. Produto acabadoview

The Arris TM3402 is a high-performance DOCSIS 3.1 Telephony Cable Modem designed for use with Optimum Internet and Phone services. This modem supports gigabit-class data speeds and includes two RJ-11 phone ports for carrier-grade VoIP home phone service. It is a modem-only device and does not feature built-in Wi-Fi, allowing users to pair it with their preferred standalone router or mesh Wi-Fi system for flexible whole-home coverage. By owning this equipment, users can potentially reduce monthly equipment rental fees from their service provider.

Principais características:

• Tecnologia DOCSIS 3.1: Supports 2x2 OFDM/OFDMA plus 32x8 DOCSIS 3.0 channel bonding for high-speed internet.
• Telephony Support: Features two RJ-11 phone ports for Optimum home phone service.
• Modem Only: Designed to be paired with an external Wi-Fi router for network flexibility.
• Economia de custos: Elimina as taxas mensais de aluguel de modem do seu provedor de internet.

2. Configuração e instalação

Follow these steps to set up your Arris TM3402 Telephony Cable Modem:

1. Conecte o cabo coaxial: Connect one end of a coaxial cable (not included) to the cable wall outlet and the other end to the 'Cable In' port on the back of the modem. Ensure the connection is finger-tight.
2. Conecte o cabo Ethernet: Connect one end of an Ethernet cable (not included) to the Ethernet port on the back of the modem and the other end to the WAN (Internet) port on your Wi-Fi router. If connecting directly to a computer, use the Ethernet port on your computer.
3. Conectar linhas telefônicas: If you have Optimum home phone service, connect your telephone(s) to the 'Tel 1' and/or 'Tel 2' ports on the back of the modem using standard RJ-11 telephone cables.
4. Conecte o adaptador de energia: Connect the power adapter to the 'Power' port on the back of the modem and then plug the adapter into an electrical outlet.
5. Ligar: The modem will automatically power on. Wait for the LED indicators on the front panel to stabilize (typically solid blue or green). This process may take several minutes.
6. Ativar serviço: Contact your internet service provider (Optimum) to activate your new modem. You will need the modem's MAC address, which is usually found on a label on the bottom or back of the device.

3. Instruções de operação

Once your Arris TM3402 modem is successfully set up and activated by your service provider, it will automatically begin providing internet and phone services. The LED indicators on the front panel provide status information:

For internet access, ensure your Wi-Fi router is connected to the modem's Ethernet port and configured correctly. For phone service, ensure your telephone is connected to the appropriate Tel port.

4. Manutenção

To ensure optimal performance and longevity of your Arris TM3402 modem, consider the following maintenance tips:

• Ventilação: Place the modem in a well-ventilated area, away from direct sunlight and heat sources. Do not cover the ventilation openings.
• Limpeza: Periodically clean the exterior of the modem with a soft, dry cloth. Avoid using liquid cleaners or abrasive materials.
• Reinicializando: If you experience connectivity issues, try rebooting the modem by unplugging the power adapter for 10-15 seconds and then plugging it back in. Allow several minutes for the modem to restart and reconnect.
• Conexões de cabo: Periodically check all cable connections (coaxial, Ethernet, telephone, power) to ensure they are secure and not damaged.

5. Solução De Problemas

If you encounter problems with your Arris TM3402 modem, refer to the following troubleshooting guide:

• Sem energia: Ensure the power adapter is securely connected to the modem and a working electrical outlet. Check if the Power LED is solid blue.
• Sem conexão com a Internet:
  • Check the US/DS and Online LEDs. If they are blinking or off, there might be an issue with your cable signal.
  • Ensure the Ethernet cable is securely connected between the modem and your router/computer.
  • Reboot the modem and your router.
  • Verify your service is active with your internet service provider.
• No Dial Tone / Phone Service:
  • Check the Tel 1 and Tel 2 LEDs. If they are off, ensure your telephone cables are properly connected.
  • Confirm that your phone service is provisioned and active with your internet service provider.
• Velocidades de internet lentas:
  • Certifique-se de que seu plano de internet seja compatível com as velocidades que você espera.
  • Test speeds with a wired connection directly to the modem (bypassing your router) to rule out router issues.
  • Contact your internet service provider to check for network congestion or signal issues.

If problems persist after following these steps, contact your internet service provider for further assistance.

6. Especificações

7. Garantia e Suporte

This Arris TM3402 modem is a renewed product. Renewed products are professionally inspected and tested to work and look like new by Amazon-qualified suppliers. If not satisfied with the purchase, renewed products are eligible for replacement or refund under the Garantia Amazon Renewed Dentro de 90 dias após o recebimento.

For technical support related to the modem's functionality or compatibility with your service, please contact your internet service provider (Optimum). For general product inquiries or issues with the renewed product guarantee, please refer to Amazon customer support.