POLY OBi202 VoIP Phone Adapter User Manual

1. Produto acabadoview

The OBi202 is a versatile VoIP Telephone Adapter designed to manage both digital and analog communication needs. It features two on-board phone connections and supports up to four VoIP services, including SIP Internet phone services. This device enables users to make and receive phone calls and faxes, and to bridge mobile, fixed-line, and Internet telephone services. The OBi202 also supports the T.38 fax standard for reliable facsimile transmissions over the Internet.

Important Note: Google Voice support for this device ceased after May 15, 2014.

2. Conteúdo da embalagem

Verify that all items listed below are included in your OBi202 package:

• OBi202 VoIP Gateway
• Adaptador de energia (DC 12V)
• Cabo Ethernet
• Guia de início rápido

Figura 2.1: OBi202 VoIP Phone Adapter and its accessories.

3. Dispositivo acabadoview

Familiarize yourself with the ports and indicators on your OBi202 device.

3.1. Portas do painel traseiro

Figura 3.1: Rear panel of the OBi202 with labeled ports.

• Phone 1 (RJ-11): Connects to your primary analog telephone.
• Phone 2 (RJ-11): Connects to your secondary analog telephone.
• Porta USB: For connecting OBi USB accessories (e.g., OBiWiFi, OBiBT, OBiLINE).
• LAN (RJ-45): Connects to a computer or other network device for local network access.
• Internet (RJ-45): Connects to your broadband modem or router for Internet access.
• Alimentação CC 12V: Conecta-se ao adaptador de energia incluído.

3.2. Top Panel LED Indicators

Figura 3.2: Top panel of the OBi202 with LED indicators.

• LED de energia: Indica o estado da energia. Verde fixo quando ligado.
• Indicador de Internet: Indicates Internet connection status. Solid green when connected.
• Phone 1 LED: Indicates activity on Phone 1 port. Flashes during calls.
• Phone 2 LED: Indicates activity on Phone 2 port. Flashes during calls.

4. Guia de configuração

Follow these steps to set up your OBi202 VoIP Phone Adapter.

4.1. Conexão inicial do hardware

1. Conecte a energia: Plug the DC 12V power adapter into the OBi202's power port and then into a wall outlet. The Power LED should illuminate.
2. Conectar à Internet: Use the provided Ethernet cable to connect the OBi202's Internet port to an available LAN port on your broadband modem or router. The Internet LED should illuminate.
3. Conectar telefone(s): Connect your analog telephone(s) to the Telefone 1 e/ou Telefone 2 ports using standard RJ-11 phone cables.
4. (Optional) Connect to LAN: If you wish to connect a computer or other network device directly to the OBi202, use an Ethernet cable to connect it to the Rede local porta.
5. (Optional) Connect USB Accessory: If using an OBi USB accessory (e.g., OBiWiFi for wireless connectivity, OBiBT for Bluetooth, OBiLINE for PSTN pass-through), plug it into the USB port.

4.2. Online Configuration

The OBi202 requires online configuration to connect to VoIP services.

1. Access OBiTALK Portal: Abra um web browser on a computer connected to your network and navigate to the OBiTALK portal (usually www.obitalk.com).
2. Criar conta/Entrar: If you are a new user, create an OBiTALK account. Existing users should log in.
3. Adicionar dispositivo: Follow the on-screen instructions to add your OBi202 device to your account. This typically involves entering the device's serial number.
4. Configure VoIP Services: Once your device is added, you can configure up to four VoIP service providers (e.g., Anveo, Callcentric, Vitelity, VoIP.ms) through the OBiTALK portal. Select the desired service provider and follow their specific setup instructions.
5. Aplicar configurações: After configuring your services, the settings will be pushed to your OBi202 device. The device may reboot during this process.

5. Instruções de operação

Once configured, your OBi202 is ready for use.

5.1. Fazendo e recebendo chamadas

• Fazer uma chamada: Pick up your connected analog phone. You should hear a dial tone. Dial the desired phone number. The OBi202 will route the call through your configured VoIP service.
• Recebendo uma chamada: When an incoming call arrives, your connected phone(s) will ring. Pick up the handset to answer the call.
• Using Multiple Services: If you have multiple VoIP services configured, you may need to dial a prefix (e.g., **1 for Service Provider 1, **2 for Service Provider 2) before the phone number, depending on your OBiTALK configuration. Refer to your OBiTALK portal settings for specific dialing rules.

5.2. Principais características

• VoIP ATA Support: Supports up to 4 VoIP accounts (SIP) for various BYOD services.
• OBi Calling Features: Includes Caller ID, Call Forward, Anonymous Caller Blocking, Message Waiting Indication, and Three-Way Conference Calling.
• OBiTALK Portal: Manage your OBi device, connect to other OBi endpoints, add services, and utilize speed dial for up to 99 OBi endpoints or phone numbers.
• Free OBiTALK Network Calls: Make free calls to other OBi devices or use the free OBiON applications for iPhone and Android.
• T.38 Fax Standard: Supports reliable fax transmissions over the Internet.
• USB Accessory Support: Compatible with OBiWiFi, OBiBT, and OBiLINE accessories for extended functionality.

6. Solução De Problemas

This section addresses common issues you might encounter with your OBi202.

6.1. Sem tom de discagem

• Verifique a potência: Ensure the OBi202 is powered on and the Power LED is solid green.
• Verifique a conexão com a Internet: Verify that the Internet LED is solid green, indicating an active connection. If not, check your modem/router and Ethernet cable.
• Conexão de telefone: Ensure your analog phone is correctly plugged into the Phone 1 or Phone 2 port.
• Configuração do serviço: Log into your OBiTALK portal to confirm that your VoIP services are correctly configured and registered.
• Reiniciar dispositivo: Unplug the power adapter from the OBi202, wait 10 seconds, and plug it back in.

6.2. Poor Call Quality (Echo, Static, Dropped Calls)

• Internet Bandwidth: Ensure your internet connection has sufficient bandwidth, especially during other network activities (streaming, downloads).
• Router QoS: If your router supports Quality of Service (QoS), configure it to prioritize VoIP traffic.
• Conexão Ethernet: Use a wired Ethernet connection for the OBi202 instead of Wi-Fi (if using OBiWiFi) for optimal stability.
• VoIP Service Provider: Contact your VoIP service provider to check for any service issues or recommended settings.

6.3. Cannot Make/Receive Calls

• Service Registration: Check the OBiTALK portal to ensure your VoIP services are registered and active.
• Dialing Plan: Verify your dialing plan in the OBiTALK portal. Incorrect dialing rules can prevent calls.
• Configurações de firewall: Ensure your router's firewall is not blocking necessary VoIP ports. Consult your router's manual for port forwarding or firewall settings.

6.4. Fax Transmission Issues (T.38)

• T.38 Support: Confirm that your VoIP service provider fully supports the T.38 fax standard.
• Fax Machine Settings: Reduce the baud rate on your fax machine to a lower speed (e.g., 9600 bps) and disable Error Correction Mode (ECM).
• Dedicated Line: If possible, use a dedicated phone line for faxing to minimize interference.

7. Especificações técnicas

8. Manutenção

To ensure optimal performance and longevity of your OBi202 device, consider the following maintenance tips:

• Mantenha ventilado: Ensure the device is placed in a location with adequate airflow to prevent overheating.
• Limpe com cuidado: Use um pano macio e seco para limpar a parte externa do dispositivo. Evite produtos de limpeza líquidos ou materiais abrasivos.
• Atualizações de firmware: Periodically check the OBiTALK portal for available firmware updates. Keeping your device's firmware up-to-date can improve performance and security.
• Ciclo de energia: Se você tiver problemas menores, um simples ciclo de energia (desconectar e reconectar o adaptador de energia) geralmente pode resolvê-los.

9. Informações sobre suporte e garantia

For technical assistance, product support, or warranty inquiries, please refer to the official POLY (formerly Obihai Technology, Inc.) support channels.

• Suporte online: Visit the official POLY support website for FAQs, knowledge base articles, and community forums.
• Entre em contato com o suporte: Information on how to contact customer service directly can be found on the POLY website.
• Garantia: Your OBi202 device is covered by a limited manufacturer's warranty. Details regarding the warranty period and terms can be found in the documentation included with your product or on the POLY support website. Guarde o comprovante de compra para solicitações de garantia.