1. Introdução
The Wilo Plavis 013-C-2G is an automatic condensate lifting system engineered for efficient and reliable removal of condensate from various heating and cooling systems. This includes condensation boilers, air conditioning units, and refrigeration systems. Its compact design, quiet operation (approximately 40 dBA), and low energy consumption (up to 20 W) make it suitable for residential and light commercial applications. The system features a rotatable cover and motor for flexible installation and simplified maintenance.
This manual provides essential information for the safe and correct installation, operation, and maintenance of your Wilo Plavis 013-C-2G condensate pump. Please read it thoroughly before installation and keep it for future reference.

Image 1.1: Wilo Plavis 013-C-2G Condensate Pump. This image shows the compact, white unit with its power adapter and outlet pipe.
2. Instruções de segurança
Always observe the following safety instructions to prevent personal injury and damage to the equipment.
- Read this instruction manual completely before installation or operation.
- Installation and maintenance should only be performed by qualified personnel in accordance with local regulations and standards.
- Always disconnect the power supply before performing any work on the pump.
- Ensure the power supply matches the specifications of the pump (100-240 V, 50/60 Hz).
- The pump is rated IPX4, meaning it is protected against splashing water. Do not submerge the unit.
- This pump is suitable for condensate with a pH value of ≥ 2.5. Do not use with highly acidic or alkaline liquids.
- Não utilize a bomba se ela estiver danificada ou se o cabo elétrico estiver desgastado.
3. Conteúdo da embalagem
Carefully unpack the box and ensure all components are present and undamaged:
- Wilo Plavis 013-C-2G Condensate Lifting System (with level sensor, cover, and slider)
- Electrical cable (1.5 meters long)
- Granule chamber wall for neutralization (1x)
- Pressure side hose (8 mm diameter, 5 meters long)
- Adjustable rubber inlet connections (4x, suitable for diameters 8 mm to 32 mm)
- Screws (4x, diameter 4) and anchors (2x) for wall mounting
- Mounting and operating instructions (this manual)
4. Configuração e instalação
The Wilo Plavis 013-C-2G features a 'Plug & Pump' system for straightforward installation. The rotatable cover and motor allow for flexible positioning of the inlet and pressure outlet connections.
4.1 Montagem da Unidade
- Choose a suitable location near the condensate source (e.g., air conditioner, boiler).
- The unit can be placed on a flat surface or wall-mounted using the provided screws and anchors.
- Ensure there is sufficient space for connections and future maintenance.
4.2 Connecting the Condensate Inlet
- The integrated and adjustable inlet connection accommodates diameters from 18 mm to 40 mm.
- Connect the condensate drain line from your appliance to the pump's inlet. Use the appropriate rubber connections if needed.
- Ensure a secure and watertight connection to prevent leaks.
4.3 Connecting the Pressure Outlet
- Connect the provided 8 mm diameter pressure hose to the pump's outlet.
- Route the pressure hose to a suitable drain point, ensuring it has a continuous upward slope if pumping vertically, and no kinks or sharp bends.
- Secure the hose connections with clamps se necessário.

Image 4.1: Wilo Plavis 013-C-2G showing connection points. This image illustrates the various inlet and outlet ports on the condensate pump, highlighting its adaptability for different pipe sizes.
4.4 Conexão elétrica
- Plug the 1.5-meter electrical cable into a grounded power outlet (100-240 V, 50/60 Hz).
- The pump is now ready for operation.
5. Instruções de operação
The Wilo Plavis 013-C-2G operates automatically based on its integrated level sensor. When condensate accumulates in the reservoir and reaches a predetermined level, the pump will activate to discharge the liquid.
- Operação automática: The pump will start and stop automatically as condensate levels rise and fall.
- Alarme visual: The unit is equipped with a visual alarm to indicate high water levels or potential malfunctions.
- Contato de alarme: An adjustable alarm contact (normally open/normally closed) is available for connection to a boiler or building management system, providing an external alert or shutdown signal in case of an alarm condition.
6. Manutenção
Regular maintenance ensures the longevity and efficient operation of your condensate pump. The design allows for quick and easy maintenance.
6.1 Cleaning the Reservoir and Sensor
- Desconecte a bomba da fonte de alimentação.
- Remove the removable cover to access the reservoir and level sensor.
- Clean the reservoir and sensor components with clean water and a soft brush to remove any sludge or debris.
- Ensure the integrated ball check valve is free of obstructions.
- Reassemble the unit, ensuring the cover is securely in place.
6.2 Inspeção
- Periodically check all hose connections for leaks or damage.
- Inspect the electrical cable for any signs of wear or damage.
- Ensure the discharge hose is not kinked or blocked.
7. Solução De Problemas
If your Wilo Plavis 013-C-2G is not functioning as expected, refer to the following common issues and solutions:
| Problema | Possível causa | Solução |
|---|---|---|
| A bomba não inicia | Sem fonte de alimentação Level sensor blocked Mau funcionamento do motor | Verifique a conexão de energia Clean level sensor and reservoir Contate pessoal de serviço qualificado. |
| A bomba funciona continuamente | Discharge hose blocked or kinked Válvula de retenção travada aberta Level sensor malfunction | Clear obstruction in hose Inspect and clean check valve Contate pessoal de serviço qualificado. |
| Vazamentos de água da unidade | Conexões soltas Damaged housing or seals | Aperte todas as conexões Inspect unit for cracks; contact service if damaged |
| Visual alarm activated | High water level (pump not discharging) Mau funcionamento do sensor | Refer to "Pump does not start" or "Pump runs continuously" solutions Contate pessoal de serviço qualificado. |
For issues not listed here or if the problem persists after attempting the solutions, please contact qualified service personnel or Wilo customer support.
8. Especificações técnicas
| Modelo | Plavis 013-C-2G |
| Marca | Wilo |
| Fonte de energia | 100-240 V, 50/60 Hz |
| Consumo de energia | ≤ 20 W |
| Faixa de temperatura da mídia | +5 °C a +60 °C |
| Faixa de temperatura ambiente | +5 °C a +40 °C |
| Classe de proteção | IPX4 |
| Conexão de Drenagem de Condensação | Ø 8 mm to 10 mm |
| Adjustable Integrated Inlet Connection | Ø 18 mm to Ø 40 mm |
| Rubber Connections (Inlet) | Ø 8 mm to Ø 32 mm |
| Condensate pH Suitability | ≥ 2.5 |
| Volume do tanque | 1.6 eu |
| Volume utilizável | 0.7 eu |
| Tank Emptying Time | 20 s (at design point 3.2 m / 120 l/min with 5 m discharge length) |
| Nível de ruído | ≤ 40dBA |
| Dimensões (C x L x A) | 21 x 12.3 x 13.9 cm |
| Peso | 1 kg |
9. Garantia e Suporte
Wilo products are manufactured to high-quality standards. For information regarding warranty terms and conditions, please refer to the documentation provided at the time of purchase or contact your local Wilo representative or authorized dealer.
For technical support, spare parts, or service inquiries, please contact the seller or Wilo customer service. Ensure you have your product model number (Plavis 013-C-2G) and purchase details available when contacting support.





