Manual do Usuário da Impressora Térmica de Recibos para PDV Everycom EC-901

1. Introdução

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your Everycom EC-901 Thermal POS Receipt Printer. Please read this manual thoroughly before using the printer to ensure proper functionality and longevity.

Figura 1: Everycom EC-901 Thermal POS Receipt Printer. This image displays the compact design of the printer with a sample receipt emerging from the top.

Principais características:

• Velocidade de impressão rápida: Up to 160mm per second for efficient receipt generation.
• Fácil carregamento de papel: Drop-in paper loading mechanism for quick and simple media changes.
• Design compacto: Integrated power supply for a clean and space-saving workstation.
• Variable Paper Width: Supports both 58mm and 80mm thermal paper rolls.
• Built-In Buzzer: Provides audible notifications for various printer statuses.
• Cortador automático: Automatically cuts receipts after printing for convenience.
• Conectividade: USB and LAN interfaces for versatile integration.

2. Configuração e instalação

2.1 Desembalagem e verificação do conteúdo

Carefully unpack the printer and verify that all components are present. The package should contain:

• Everycom EC-901 Thermal POS Receipt Printer
• Roll paper × 1 (for initial testing)
• CD-ROM (containing drivers, utility software, and digital manuals)
• Guia de papel
• Paper Bearing
• Cabo USB
• Cabo adaptador de força

2.2 Conectando a Impressora

1. Conexão de energia: Connect the power adapter cable to the printer's power port and then to a suitable power outlet.
2. Conexão de dados:
   • Interface USB: Connect the provided USB cable from the printer's USB port to an available USB port on your computer or POS system.
   • Interface LAN: For network printing, connect an Ethernet cable from the printer's LAN port to your network router or switch.

Figura 2: Traseira view of the Everycom EC-901 printer. This image highlights the various connectivity ports including USB, LAN, and the power input.

2.3 Carregando papel térmico

The EC-901 printer features a convenient drop-in paper loading system.

1. Certifique-se de que a impressora esteja desligada ou em modo de espera.
2. Press the cover open button (usually located on the side or front) to open the top cover of the printer.
3. Insert the thermal paper roll into the paper compartment with the printing side facing the print head. Ensure the roll is seated correctly and feeds smoothly.
4. Puxe uma pequena quantidade de papel para fora da lâmina de corte.
5. Close the top cover firmly until it latches securely. The printer will automatically feed the paper to the correct position.

Figura 3: Everycom EC-901 printer with the top cover open. This image illustrates the internal compartment where the thermal paper roll is loaded.

2.4 Instalação do driver

Insert the provided CD-ROM into your computer's optical drive and follow the on-screen instructions to install the printer drivers and utility software. Alternatively, drivers can be downloaded from the Everycom official website.

3. Operando a impressora

3.1 Ligar/Desligar

To power on the printer, press the power switch located on the front or side of the unit. The power indicator light will illuminate. To power off, press the switch again.

3.2 Printing Receipts

Once the printer is connected and drivers are installed, you can print receipts from your POS software or application. The printer supports fast printing at up to 160mm per second.

3.3 Função de corte automático

The EC-901 is equipped with an auto cutter that automatically cuts the receipt paper after each print job, ensuring clean and professional-looking receipts.

3.4 Buzzer Notifications

The built-in buzzer provides audible alerts for various printer statuses, such as paper out, cover open, or error conditions. Refer to the utility software for configuring buzzer settings.

3.5 Operação com baixo ruído

Thermal printers generally operate with reduced noise levels, making the EC-901 suitable for various work environments where quiet operation is desired. The printer uses heat for printing, eliminating the need for ink cartridges and contributing to lower operating noise.

4. Manutenção

Regular maintenance ensures optimal performance and extends the lifespan of your Everycom EC-901 printer.

4.1 Limpeza da cabeça de impressão

The thermal print head should be cleaned periodically to maintain print quality. Use a soft, lint-free cloth dampLimpe com álcool isopropílico. Limpe suavemente a superfície da cabeça de impressão. Certifique-se de que a impressora esteja desligada e fria antes de limpar.

4.2 Limpeza do rolo de impressão

The platen roller can accumulate paper dust. Clean it with a soft cloth dampened with isopropyl alcohol. Rotate the roller manually to clean its entire surface.

4.3 Limpeza Externa

Limpe a parte externa da impressora com um pano macio e seco. Evite usar produtos químicos agressivos ou abrasivos.

5. Solução De Problemas

If you encounter issues with your printer, refer to the following common troubleshooting steps:

• Sem energia: Ensure the power cable is securely connected to both the printer and the power outlet. Check if the power switch is in the 'On' position.
• Sem saída de impressão:
  • Verify that the paper roll is loaded correctly and there is sufficient paper.
  • Check the data cable connection (USB or LAN) to your computer/POS system.
  • Ensure the printer drivers are correctly installed and the printer is selected as the default printer in your software.
  • Check for any error indicator lights or buzzer sounds.
• Má qualidade de impressão:
  • Limpe a cabeça de impressão conforme descrito na seção Manutenção.
  • Certifique-se de usar papel térmico de alta qualidade.
  • Adjust print density settings through the printer driver if available.
• Atolamentos de papel:
  • Open the top cover and carefully remove any jammed paper.
  • Ensure the paper roll is installed correctly and not too tight or loose.
  • Clean the paper path and platen roller.

For persistent issues, please contact Everycom customer support.

6. Especificações

The following table details the technical specifications of the Everycom EC-901 Thermal POS Receipt Printer:

7. Garantia e Suporte

7.1 Informações de garantia

The Everycom EC-901 Thermal POS Receipt Printer comes with a Garantia de 1 ano from the date of purchase. Please retain your purchase receipt as proof of warranty. The warranty covers manufacturing defects under normal use conditions. It does not cover damage caused by misuse, accidents, unauthorized repairs, or consumables.

7.2 Suporte ao cliente

For technical assistance, warranty claims, or any product-related inquiries, please contact Everycom Customer Care:

• Número gratuito: 1800 121 4480
• Horas de trabalho: Segunda a sábado, das 10h às 18h30 (exceto em feriados).

Figura 4: Everycom Customer Service details. This image provides the toll-free number and working hours for customer support.