ecobee Smart Video Doorbell Camera (Wired) User Manual

1. Introdução

This manual provides comprehensive instructions for the installation, operation, maintenance, and troubleshooting of your ecobee Smart Video Doorbell Camera (Wired). Please read this manual thoroughly before installation and use to ensure proper functionality and safety.

Imagem 1.1: Frente view of the ecobee Smart Video Doorbell Camera (Wired).

The ecobee Smart Video Doorbell Camera is designed to provide enhanced security and convenience for your home. It features a 1080p HD camera with HDR, night vision, two-way talk, and advanced detection capabilities for people and packages. The device is wired for continuous power and designed for outdoor use, with robust weather resistance.

2. Conteúdo da embalagem

Verifique se todos os componentes estão presentes no pacote antes de iniciar a instalação:

• Câmera de campainha inteligente ecobee
• Mounting Plates (various options)
• 2x Wire Extenders
• Adaptador de campainha
• Conectores de fio
• Parafusos
• Chave Allen

Image 2.1: All components included in the ecobee Smart Video Doorbell Camera package.

3. Configuração e instalação

The ecobee Smart Video Doorbell Camera requires existing doorbell wiring for power. Professional installation is recommended if you are unfamiliar with electrical wiring.

3.1 Verificação de compatibilidade

• Existing Wired Doorbell: Ensure you have a functional existing wired doorbell system.
• Transformer Requirements: The doorbell is designed to work with a transformer rated for 16 a 24 VCA e 10 VA minimum. If your transformer voltage is lower than 16 volts, the doorbell may not power on.

Image 3.1: Compatibility check for existing doorbell, transformer, and ecobee app download.

3.2 Etapas de instalação

1. Download the ecobee App: Download the ecobee app from your device's app store. The app provides a guided installation process.
2. Desligar: Turn off power to your existing doorbell system at the circuit breaker.
3. Remover campainha antiga: Remova cuidadosamente o botão da campainha existente.
4. Install Chime Adapter: Follow the in-app instructions to install the chime adapter to your indoor chime unit.
5. Instale a campainha: Use the provided mounting plates and screws to securely attach the ecobee Smart Video Doorbell Camera to your doorframe or wall.
6. Conexão do fio: Connect the doorbell wires to the ecobee doorbell using the provided wire connectors and extenders if necessary.
7. Ligar: Restaure a energia no disjuntor.
8. Configuração no aplicativo: Complete the setup process within the ecobee app to connect your doorbell to your Wi-Fi network and configure settings.

Image 3.2: The ecobee app provides a guided installation experience.

4. Instruções de operação

Once installed and configured, your ecobee Smart Video Doorbell Camera offers various features for home security and communication.

4.1 Ao vivo View e conversa bidirecional

Access a live 1080p HD video feed of your front door through the ecobee app on your smartphone or tablet. Utilize the two-way talk feature to communicate with visitors from anywhere.

Imagem 4.1: Ao vivo view and two-way talk functionality via the ecobee app.

4.2 Motion, Person, and Package Detection

Receive real-time notifications on your phone for motion, person, and package detection. Customize activity zones within the app to focus alerts on specific areas of interest, reducing unnecessary notifications. Package detection requires an ecobee Smart Security subscription.

Image 4.2: The doorbell camera features accurate person, package, and object detection.

4.3 Campo amplo de View

The doorbell camera provides an expansive 175° vertical and 187° diagonal field of view, allowing you to see visitors and packages from head-to-toe, even those placed directly at your door.

Image 4.3: Head-to-toe view of your front door through the ecobee app.

4.4 Visão noturna

The camera is equipped with night vision capabilities, providing clear visibility up to 30 feet in low-light conditions.

4.5 Integração com Casa Inteligente

The ecobee Smart Video Doorbell Camera works with Amazon Alexa, Google Home, and Apple HomeKit compatible speakers. You can also view and talk to visitors live through your ecobee Smart Thermostat Premium. Note that Apple HomeKit Secure Video is not supported.

Imagem 4.4: Ao vivo view integration with ecobee Smart Thermostat Premium.

Image 4.5: Compatibility with major smart home platforms.

5. Manutenção

The ecobee Smart Video Doorbell Camera is designed for durability and minimal maintenance.

5.1 Resistência às intempéries

The device is IP65 waterproof and dust-protected, capable of operating in temperatures ranging from -25°C to 45°C (-13°F to 113°F). This ensures reliable performance in various weather conditions.

Image 5.1: The doorbell camera is designed to withstand various weather conditions.

5.2 Atualizações de Software

The Smart Doorbell Camera receives automatic software upgrades, ensuring access to the newest features and performance enhancements over time.

5.3 Limpeza

To maintain optimal video quality, periodically clean the camera lens and the doorbell's exterior with a soft, damp pano. Evite usar produtos químicos agressivos ou materiais abrasivos.

6. Solução De Problemas

If you encounter issues with your ecobee Smart Video Doorbell Camera, consider the following troubleshooting steps:

• Sem energia/não liga: Verify that the power to your doorbell system is on at the circuit breaker. Confirm your transformer meets the 16-24 VAC, 10 VA minimum requirement. Low voltage can prevent the doorbell from powering on.
• No Video/Poor Video Quality: Check your Wi-Fi connection strength at the doorbell location. Ensure the camera lens is clean and free from obstructions.
• Notificações não recebidas: Confirm that notifications are enabled in the ecobee app settings and on your smartphone/tablet. Check your activity zone settings.
• Problemas na comunicação bidirecional: Ensure your device's microphone and speaker are enabled for the ecobee app. Check your internet connection for stability.
• Problemas de conectividade de aplicativos: Restart your Wi-Fi router and modem. Close and reopen the ecobee app. If issues persist, try reinstalling the app.

For further assistance, refer to the ecobee support page or contact ecobee customer service.

7. Especificações

8. Informações de garantia

The ecobee Smart Video Doorbell Camera (Wired) comes with a Garantia do fabricante de 3 anos. For details regarding warranty claims and coverage, please visit the official ecobee website ou entre em contato com o suporte ao cliente.

9. Suporte e Privacidade

9.1 Suporte ao cliente

For technical support, product inquiries, or warranty service, please visit the ecobee support website or contact their customer service team. The ecobee app also provides resources and guides.

9.2 ecobee Smart Security Subscription

Enhance your doorbell's capabilities with an ecobee Smart Security subscription. Register your doorbell camera to unlock features such as 24/7 professional monitoring (US only), 30-day video storage, package detection, and rich notifications with image snapshots. A free trial month is typically included upon registration.

9.3 Privacidade de dados

ecobee prioritizes user privacy. Your video content is secured with a two-factor authentication system, and data is encrypted on the device before being sent to the cloud. For more information on ecobee's privacy policy, please visit their official website.

Image 9.1: ecobee's commitment to user privacy and data security.