1. Introdução e Produto Acimaview
Thank you for choosing the BESTHERM FREYA 1500W Electric Radiator. This manual provides essential information for the safe installation, operation, and maintenance of your new heating appliance. Please read it thoroughly before use and retain it for future reference.
The FREYA 1500W radiator features a ceramic and film heating core, designed to provide gentle, homogeneous heat. This technology ensures a rapid temperature rise and sustained comfort without drying out the air, even after the unit is switched off. It is an efficient dry inertia radiator, consuming less energy than traditional convectors while maintaining a stable and pleasant temperature in rooms up to 15 m².

Imagem 1.1: Frente view of the BESTHERM FREYA 1500W Electric Radiator, highlighting its sleek white design and 2-year warranty.

Imagem 1.2: Detalhada view of the ceramic and film heating core, illustrating its components for rapid and gentle heat distribution.
2. Instruções de segurança
AVISO: O não cumprimento destas instruções de segurança pode resultar em incêndio, choque elétrico ou ferimentos.
- Always ensure the radiator is installed by a qualified electrician in accordance with local electrical codes.
- Não cubra o radiador. Cobrir o radiador pode causar superaquecimento e incêndio.
- Keep flammable materials (curtains, furniture, etc.) at a safe distance from the appliance.
- Este aparelho está equipado com um fechadura de segurança para crianças recurso para evitar alterações acidentais nas configurações.
- An sistema de proteção contra superaquecimento is integrated to automatically shut off the radiator if it reaches an unsafe temperature.
- The radiator has an Classificação IP24, indicating protection against solid objects over 12.5mm and splashing water from any direction. However, do not install in areas where it may be directly exposed to water.
- Do not insert objects into any openings on the radiator.
- Desconecte a fonte de alimentação antes de realizar qualquer limpeza ou manutenção.
3. Configuração e instalação
The BESTHERM FREYA radiator is designed for wall mounting. Mounting hardware is included for easy installation.
3.1 Dimensões e Posicionamento

Image 3.1: Dimensions of the FREYA 1500W radiator, measuring 80 cm in length, 45 cm in height, and 12.5 cm in depth, with a weight of 9.1 kg.
Ensure adequate clearance around the radiator for proper heat circulation and safety. The radiator is suitable for heating areas up to 15 m².
3.2 Conexão elétrica
This appliance requires a three-phase connection. Always connect the Neutral (Blue wire) and Phase (Brown or Red wire). The Black wire should only be connected for control via a central thermostat. Do not connect the Black wire to earth.

Image 3.2: Electrical connection diagram, illustrating the correct wiring for Neutral (Blue), Phase (Brown/Red), and the optional Black wire for central thermostat control. Emphasizes not connecting the Black wire to earth.
3.3 Installation and Programming Videos
For detailed visual guides on installation and programming, scan the QR code below or visit the BESTHERM YouTube channel.

Image 3.3: QR code to access BESTHERM's official YouTube channel for installation and programming video tutorials. Visite o canal do BESTHERM no YouTube
4. Instruções de operação
The FREYA 1500W radiator features an intuitive LCD touch screen for easy control and programming.
4.1 Operação básica
Use the touch screen controls to adjust the desired temperature. The display will show the current settings and temperature.
4.2 Modos de Programação
The radiator offers comprehensive programming options to suit your lifestyle and optimize energy consumption:
- Programas semanais pré-gravados: Choose from 3 pre-set weekly programs.
- Programa personalizável: Create 1 personalized weekly program to match your specific heating needs.
- 6 Pilot Wire Modes: Utilize modes such as Comfort, Eco, Frost Protection, and more, if connected via a pilot wire system.
4.3 Detecção de janela aberta
The radiator includes a window open detection feature. If a window is opened, the radiator will automatically reduce its heating output to save energy.
5. Manutenção
A manutenção regular garante a longevidade e o funcionamento eficiente do seu radiador.
- Limpeza: Ensure the radiator is switched off and unplugged before cleaning. Use a soft, damp Limpe a parte externa com um pano. Não utilize produtos de limpeza abrasivos ou solventes.
- Remoção de poeira: Remova periodicamente o pó das saídas de ar usando uma escova macia ou o acessório de um aspirador de pó para manter o fluxo de ar ideal.
- Inspeção: Regularly check the power cord and plug for any signs of damage. If any damage is found, contact customer support immediately.
6. Solução De Problemas
If you encounter issues with your BESTHERM FREYA radiator, refer to the following common solutions:
- Radiador não está aquecendo:
- Verifique se a fonte de alimentação está conectada e se o disjuntor está ligado.
- Ensure the radiator is switched on and the desired temperature is set higher than the ambient temperature.
- Verify that the child safety lock is not activated, preventing temperature adjustments.
- Aquecimento irregular:
- Ensure no objects are blocking the radiator's heat output.
- Check for drafts or open windows that might trigger the window open detection feature.
- O visor não está funcionando:
- Try resetting the radiator by turning off the power at the main switch for a few minutes, then turning it back on.
Se o problema persistir após tentar essas soluções, entre em contato com o suporte ao cliente da BESTHERM.
7. Especificações
| Recurso | Especificação |
|---|---|
| Marca | Bestherm |
| Modelo | FREYA 1500W |
| Cor | Branco |
| Dimensões (C x L x A) | 80 cm x 12.5 cm x 45 cm |
| Peso | 9 quilos |
| Método de aquecimento | Dry Inertia (Ceramic + Film) |
| Fonte de energia | Cabo elétrico |
| Tipo de montagem | Montagem na parede |
| Características especiais | Child Lock, Window Open Detection, Overheat Protection |
| Classificação IP | IP24 |
| Uso recomendado | Ambientes internos (escritório, casa) |
8. Informações de garantia
The BESTHERM FREYA 1500W Electric Radiator comes with a Garantia de 2 ano from the date of purchase. This warranty covers manufacturing defects under normal use. Please retain your proof of purchase for warranty claims. The warranty does not cover damage caused by improper installation, misuse, or unauthorized repairs.
9. Informações de suporte e contato
BESTHERM is committed to providing responsive customer service. Our support team is based in France and is available to assist you with any questions or issues.

Image 9.1: BESTHERM customer service details, including online FAQ, phone, and email support.
- Perguntas frequentes on-line: Visite nosso website for frequently asked questions and detailed guides: www.bestherm.fr/pages/faq
- Assistência telefônica: Call us at 03 20 47 05 37
- Suporte por e-mail: Contacte-nos através do e-mail em sav@hom-y.fr





