1. Introdução
This manual provides essential information for the safe and efficient use of your HP 14 Laptop, Model 14-dq6013dx. Please read this manual thoroughly before using your device to ensure optimal performance and longevity. This laptop features an Intel N150 processor, 16GB DDR4 RAM, and 384GB of storage (128GB UFS + 256GB Micro SD), running on Windows 11 Pro.

Figure 1: HP 14 Laptop overview Destacando as principais especificações.
2. Configuração
2.1 Desembalagem e Inspeção Inicial
Retire cuidadosamente todos os componentes da embalagem. Verifique se todos os itens listados na seção "O que vem na caixa" estão presentes e sem danos. Se algum item estiver faltando ou danificado, entre em contato com o revendedor.
- Notebook HP 14
- Adaptador de energia
- Documentação (este manual)
- Accessories (as specified at purchase)
2.2 Conectando à energia
Connect the power adapter to the laptop's AC Smart pin port and then plug it into a wall outlet. The laptop is designed to operate on AC power and charge the battery simultaneously. For initial setup, it is recommended to connect the laptop to power.
2.3 Inicialização Inicial
Press the power button located on the keyboard deck. The laptop will boot up and guide you through the Windows 11 Pro setup process. Follow the on-screen instructions to configure your operating system, network settings, and user accounts.
3. Instruções de operação
3.1 Ligar/Desligar e Modo de Suspensão
- Ligar: Pressione o botão liga/desliga.
- Desligar: Clique no botão Iniciar, depois em Ligar/Desligar e selecione "Desligar".
- Reiniciar: Clique no botão Iniciar, depois em Ligar/Desligar e selecione "Reiniciar".
- Modo dormir: Close the lid or click the Start button, then Power, and select "Sleep".
3.2 Recursos de exibição
Your HP 14 Laptop features a 14-inch HD (1366 x 768) anti-glare LED display with 250 nits brightness. The anti-glare surface minimizes reflections, enhancing visibility in various lighting conditions.

Figure 2: The 14-inch HD display provides clear visuals for daily tasks.
3.3 Processador e Gráficos
The laptop is equipped with an Intel Processor N150, a 4-core processor with speeds up to 3.6 GHz, designed for efficient multitasking and responsive performance. Integrated Intel Graphics handle visual processing, suitable for everyday computing and light graphic tasks.
Vídeo 1: Acabouview of the HP 14 Laptop's features, including processor and graphics capabilities. This video is provided by MILLION STAR INC.
3.4 Memória e armazenamento
Your laptop includes 16GB DDR4 RAM for smooth application performance and 384GB of storage, comprising a 128GB Universal Flash Storage (UFS) drive and an additional 256GB Micro SD card. This configuration provides ample space for documents, media, and applications.
3.5 Conectividade
The HP 14 Laptop offers various connectivity options:
- Sem fio: Wi-Fi 6 (2x2) and Bluetooth 5.4 for fast and stable wireless connections.
- Portas:
- 1 x HDMI 1.4b port for external displays.
- 2 x USB-A 3.0 ports for peripherals.
- 1 x USB-C 3.1 port (10Gbps) for versatile connectivity.
- 1 x Headphone Jack/Microphone Input combo.
- 1 x Multi-format SD media card reader.
- 1 x AC Smart pin for power adapter.

Figura 3: Detalhado view of the laptop's multi-ports for various connections.
3.6 WebCâmera e áudio
The laptop includes an HP True Vision 720p HD webcam with dual-array microphones for clear video calls. Custom-tuned dual stereo speakers provide enhanced audio quality.
3.7 Battery Life and HP Fast Charge
Expect up to 11.5 hours of battery life (up to 11 hours 30 minutes for video playback; up to 9 hours for wireless streaming). HP Fast Charge technology allows you to charge your laptop from 0% to 50% in approximately 45 minutes.
3.8 Software pré-instalado
The HP 14 Laptop comes with Windows 11 Pro operating system and a Microsoft Office Lifetime License pre-installed, providing essential tools for productivity and daily tasks.
3.9 Copilot AI Integration
Leverage Copilot AI in Windows 11 Pro for enhanced productivity and creative assistance. Copilot can help with various tasks, from organizing windows to generating content and editing images.

Figure 4: The Copilot AI interface integrated into Windows 11 Pro.
Video 2: Demonstration of Copilot on Windows 11, showcasing its AI capabilities. This video is provided by MILLION STAR INC.
4. Manutenção
4.1 Limpando seu laptop
- Tela: Use um pano macio e sem fiapos levemente dampLimpe com água ou um produto de limpeza para telas. Evite produtos químicos agressivos.
- Teclado e chassi: Use um pano macio e seco. Para sujeira persistente, um pano levemente umedecidoamp Pode-se usar um pano. Certifique-se de que nenhum líquido entre no dispositivo.
- Portas: Use compressed air to gently remove dust from ports.
4.2 Atualizações de Software
Verifique e instale regularmente as atualizações do Windows para garantir que seu sistema tenha os patches de segurança e melhorias de desempenho mais recentes. Acesse Configurações > Windows Update para verificar atualizações.
4.3 Cuidados com a bateria
To prolong battery life, avoid extreme temperatures and fully discharging the battery frequently. For long-term storage, charge the battery to about 50% and store the laptop in a cool, dry place.
5. Solução De Problemas
| Problema | Possível causa | Solução |
|---|---|---|
| O laptop não liga. | Bateria fraca ou problema com o adaptador de energia. | Ensure the power adapter is securely connected to both the laptop and a working power outlet. Allow the battery to charge for at least 30 minutes before attempting to power on again. |
| A tela está em branco ou preta. | Display settings, sleep mode, or hardware issue. | Press any key or move the touchpad to wake from sleep. Check if an external monitor is connected and configured as the primary display. Restart the laptop if necessary. |
| Problemas de conexão Wi-Fi. | Incorrect settings, router problem, or driver issue. | Check Wi-Fi settings in Windows 11 Pro. Restart your router and modem. Update Wi-Fi drivers via Device Manager. |
| Desempenho lento. | Muitos aplicativos em execução, pouco espaço de armazenamento ou malware. | Close unnecessary applications. Free up storage space. Run a full system scan for malware. Check for Windows updates. |
Para obter mais assistência, consulte o suporte da HP. website ou entre em contato com o atendimento ao cliente.
6. Especificações
| Recurso | Detalhe |
|---|---|
| Número do modelo | 14-dq6013dx |
| Processador | Intel Processor N150 (4-core, up to 3.6 GHz) |
| Gráficos | Intel Integrated Graphics |
| Mostrar | 14-inch HD (1366 x 768), Anti-glare, LED, 250 nits |
| BATER | 16 GB DDR4 |
| Armazenar | 128GB Universal Flash Storage (UFS) + 256GB Micro SD card |
| Sistema operacional | Windows 11 Pro |
| Conectividade sem fio | Wi-Fi 6 (2x2), Bluetooth 5.4 |
| Portos | 1x HDMI 1.4b, 2x USB-A 3.0, 1x USB-C 3.1, 1x Headphone/Mic Combo, 1x SD Card Reader, 1x AC Smart pin |
| Webcâmera | HP True Vision 720p HD with dual-array mics |
| Áudio | Custom-tuned dual stereo speakers |
| Duração da bateria | Up to 11.5 hours (video playback: 11h 30m; wireless streaming: 9h) |
| Dimensões (CxLxA) | 12.76 x 8.86 x 0.71 polegadas |
| Peso | 3.24 libras |

Figure 5: Physical dimensions and weight of the HP 14 Laptop.
7. Garantia e Suporte
Your HP 14 Laptop comes with a manufacturer's warranty. Please refer to the warranty card included with your product for specific terms and conditions. For technical support, driver downloads, or service inquiries, visit the official HP support webou entre em contato com o serviço de atendimento ao cliente da HP.
Garantia do fabricante: 1 ano
Suporte HP Website: www.hp.com/support