1. Introdução
Thank you for choosing the SANSUI AI Translation Earbuds W12. These earbuds are designed to provide real-time language translation, high-definition audio, and smart features for various communication needs. This manual provides detailed instructions for setup, operation, maintenance, and troubleshooting to ensure optimal performance and user experience.

Figure 1: SANSUI AI Translation Earbuds W12 highlighting key functionalities.
2. Configuração
2.1. Desembalagem e carga inicial
Upon unboxing, ensure all components are present: SANSUI W12 earbuds, charging case, USB-C cable, W12 User Manual, and SANSUI AI Smart App User Guide.

Figure 2: Package contents of the SANSUI AI Translation Earbuds W12.
Before first use, fully charge the earbuds and charging case using the provided USB-C cable. The charging time is approximately 1.5 hours for a full charge.
2.2. Download e instalação do aplicativo
The SANSUI AI Smart App is essential for full functionality. You can download the app by scanning the QR code found on the packaging or in the instruction manual. Alternatively, search for "SANSUI" directly in your device's app store (iOS App Store or Google Play Store).
2.2.1. iOS App Download and Connection
Video 1: Tutorial for downloading and connecting the SANSUI AI Smart App on iOS devices.
- Locate the app QR code on the product packaging or manual.
- Use your phone's built-in QR code scanner to scan the code.
- On the page that appears, select the iOS system option.
- You will be redirected to the App Store. Download and open the SANSUI app.
- Certifique-se de que o Bluetooth esteja ativado no seu iPhone.
- Remova os dois fones de ouvido do estojo de carregamento.
- In your iPhone's Bluetooth settings, search for and connect to "SANSUI W12".
- Open the SANSUI app, click the '+' sign to search for devices, and select "SANSUI W12" to connect within the app.
2.2.2. Android App Download and Connection
Video 2: Tutorial for downloading and connecting the SANSUI AI Smart App on Android devices.
- Locate the app QR code on the product packaging or manual.
- Use your phone's built-in QR code scanner to scan the code.
- On the page that appears, you can switch between Chinese and English. Select the Google Play option.
- You will be redirected to the Google Play Store. Download and open the SANSUI app.
- Certifique-se de que o Bluetooth esteja ativado no seu telefone Android.
- Remova os dois fones de ouvido do estojo de carregamento.
- In your Android phone's Bluetooth settings, search for and connect to "SANSUI W12".
- Open the SANSUI app, click the '+' sign to search for devices, and select "SANSUI W12" to connect within the app.
2.3. Ajuste ergonômico
The W12 earbuds feature an open-ear design with TPEE (elastic) ear hooks for a comfortable and secure fit. This design allows for situational awareness while wearing. The earbuds are lightweight at 8.3g per earbud, designed to be comfortable even for glasses wearers.

Figure 3: Earbuds designed for comfort and compatibility with glasses.
3. Instruções de operação
3.1. Real-Time Translation
The earbuds support over 100 languages for real-time translation. Access the AI function window in the SANSUI app to select your desired translation mode (e.g., Free Conversation, Speech Translation, Text Translation, Simultaneous Interpretation, Dialog Translation) and languages. Begin speaking, and the app will translate and display the conversation.

Figure 4: Earbuds facilitating communication in various scenarios.
3.2. Recursos de áudio
- Immersive 8D Surround Sound: Experience balanced low frequencies and clear audio across a 20Hz-20kHz range.
- Precision Directional Audio: Beamforming sound delivery system concentrates acoustic energy directly into the ear canal for focused sound.
- Adaptive Bass Enhancement: The system automatically adjusts bass based on music genre and listening environment.
- High-Definition Calls: Dual microphones and advanced noise cancellation ensure clear communication.
- Sound Equalization (EQ Settings): Customize your audio experience through the SANSUI AI Smart App.

Figure 5: SANSUI AI Smart App displaying EQ settings.
3.3. Smart AI App Functions
The SANSUI AI Smart App offers additional features:
- Conversas com IA: Engage with AI for various interactions.
- Efeitos sonoros personalizáveis: Choose from various ambient sound effects.
- Image Generation from Text: Utilize AI for creative tasks.
- Atualizações de software: Keep your earbuds' firmware up-to-date.
- Sound Effect Guidance: Explore different audio profiles.
3.4. Conectividade Bluetooth 6.0
The earbuds feature advanced Bluetooth 6.0 technology, offering:
- 2x faster data transfer speeds compared to Bluetooth 5.4.
- 50% wider coverage.
- 40% less power consumption.
- 8 times more device connections.
- 6dB boost in signal-to-noise ratio.

Figure 6: Internal components highlighting Bluetooth 6.0 and dynamic driver.
3.5. Controles de toque
The earbuds feature intuitive touch controls for managing calls, music playback, volume, and activating AI functions. Refer to the SANSUI AI Smart App User Guide for detailed touch control configurations.
4. Manutenção
4.1. Carregamento
The earbuds provide up to 8 hours of playtime per charge, with a total of 42 hours using the charging case. Monitor battery life via the SANSUI AI Smart App. Use the provided USB-C cable for charging. Ensure the charging contacts on both the earbuds and the case are clean and dry before charging.

Figure 7: Earbuds and charging case, emphasizing battery life.
4.2. Resistência à água
The earbuds are designed with a nano-coating for water resistance, protecting against sweat and rain. They are suitable for activities like cycling, jogging, gym sessions, and yoga. However, they are not intended for submersion in water.
4.3. Limpeza
Regularly clean the earbuds and charging case with a soft, dry cloth. Avoid using abrasive materials or harsh chemicals. Ensure no moisture enters the charging port or speaker grilles.
5. Solução De Problemas
- Problemas de download de aplicativos: If you encounter problems downloading the SANSUI AI Smart App, ensure your device's app store is up-to-date. Recent compatibility issues with Google Play Store have been resolved.
- Falha na conexão Bluetooth:
- Ensure both earbuds are removed from the charging case and fully charged.
- Verifique se o Bluetooth está habilitado no seu dispositivo.
- Forget the device in your phone's Bluetooth settings and attempt to pair again.
- Reinicie o seu telefone e os fones de ouvido.
- Translation Inaccuracy or Lag:
- Ensure a stable internet connection for optimal translation performance.
- Fale de forma clara e em ritmo moderado.
- Update the SANSUI AI Smart App to the latest version.
- In very noisy environments, translation accuracy may be affected.
- Sem som ou com má qualidade de som:
- Verifique os níveis de volume tanto no seu dispositivo quanto nos fones de ouvido.
- Certifique-se de que os fones de ouvido estejam devidamente encaixados em seus ouvidos.
- Limpe quaisquer detritos das grades dos alto-falantes.
- Try resetting the earbuds (refer to the app for factory reset option).
6. Especificações
| Recurso | Especificação |
|---|---|
| Nome do modelo | W12 |
| Marca | SANSUÍ |
| Tecnologia de Conectividade | Sem fio |
| Tecnologia de comunicação sem fio | Bluetooth |
| Versão Bluetooth | 6.0 |
| Alcance Bluetooth | 15 metros |
| Controle de Ruído | Cancelamento de ruído ativo |
| Resposta de frequência | 20 kHz |
| Tipo de driver de áudio | Driver de baixo |
| Tamanho do driver de áudio | 14.2 milímetros |
| Duração da bateria (fones de ouvido) | Até 8 horas |
| Duração da bateria (com estojo de carregamento) | 42 horas |
| Tempo de carregamento | 1.5 horas |
| interface de hardware | USB Tipo C |
| Tipo de controle | App Control/Touch Control/Volume Control |
| Peso do item (fones de ouvido) | 8.3 g por fone de ouvido |
| Peso do item (total) | 67.9 gramas (2.4 onças) |
| Dimensões do produto | 2.95 x 2.61 x 1.02 polegadas |
| Nível de resistência à água | Resistente à água |
| Formato do fone de ouvido | Gancho |
| UPC | 198401999525 |
7. Suporte e garantia
For any inquiries, technical assistance, or support, please refer to the contact information provided in your product packaging or the SANSUI AI Smart App. SANSUI is committed to providing comprehensive after-sales support.
Please note that protection plans may be available for purchase separately to extend coverage beyond the standard product warranty. Refer to your retailer for details on available protection plans.





