Nexi Manuals & User Guides

Nexi User Manuals & Setup Guides

Nexi is a leading European PayTech company dedicated to simplifying digital payments and empowering businesses through innovative transaction technologies. From robust payment terminals like the Ingenico Desk 2600 and the Nets SmartPOS N950, to comprehensive omnichannel solutions such as Nexi Commerce and Nexi GO for EV charging, Nexi provides secure and efficient payment infrastructure.

Serving merchants, charge point operators, and global enterprises, Nexi's advanced smart terminals and digital platforms enable fast, secure, and seamless consumer journeys. Their comprehensive ecosystem also includes intuitive back-office tools like Xpay, allowing businesses to easily manage e-commerce, Pay-by-link, and M.O.T.O. sales.

• How do I print a daily report on my Nexi SmartPOS?

  Open the 'Npay' application from the terminal's home screen, select the option to print reports for 'Today' or 'Yesterday', and confirm to print.

• How do I perform a refund on a Nexi terminal?

  Go to the 'Transactions' app, locate the original transaction, select the refund option, enter the amount (if partial), tap the original card used for the transaction, and select whether to print the receipt.

• Can I change the SIM card in the Nexi Nets N950 terminal?

  Não, o cartão SIM vem pré-instalado e não deve ser removido ou alterado. Usar um cartão SIM externo pode causar problemas de conexão e anular o suporte do Nets.

• How do I void a transaction on the Nexi Ingenico Desk 2600?

  Voiding is only permitted if the batch hasn't been settled yet. Press the MENU key, select 'Void', enter the transaction amount, input the RRN number from the bottom left of the receipt, and follow the prompts to tap or insert the card.