Sercomm Manuals & User Guides

Sercom Corporation is a multinational manufacturer specializing in telecom and broadband networking equipment. Founded in 1992 and headquartered in Taipei, Taiwan, Sercomm has established itself as a leading supplier of software, firmware, and hardware solutions for the industry globally. The company's diverse product portfolio includes DOCSIS cable modems, fiber optical network terminals (PON), Wi-Fi routers, small cells, and a wide array of IoT sensors and home security cameras.

Operating primarily as an Original Design Manufacturer (ODM), Sercomm partners with major telecommunications operators and Internet Service Providers (ISPs) worldwide. Consequently, many Sercomm devices are deployed under the brand names of service providers like Xfinity, ADT, and others. The company emphasizes integrated engineering and state-of-the-art manufacturing to deliver reliable connectivity and smart home solutions.

• How do I log in to the settings of my Sercomm router?

  For many Sercomm routers (like the IP5446M), open a web browser and enter 'http://192.168.1.1' in the address bar. The default username is often 'admin' and the password may be 'admin' or printed on the device label.

• What do the LED lights on my Sercomm XER10 router indicate?

  A solid white light typically means the device is online. A pulsing red light indicates no internet connectivity, while a blinking white light suggests the device is in Warehouse Mode or not provisioned.

• How do I factory reset my Sercomm device?

  Most Sercomm devices have a recessed reset button. Press and hold this button (usually for 7-10 seconds) using a pin or paperclip while the device is powered on until the LEDs flash, indicating a reset.

• Who provides support for my Sercomm equipment?

  Since Sercomm manufactures devices for Internet Service Providers (like ADT, Xfinity, or CarryTel), your primary technical support, warranty claims, and configuration assistance should come directly from the service provider that issued the equipment.